Execujet Asia | FBO Customer Service Agent
/ExecuJet Middle East is currently seeking a FBO Customer Service Agent to fill a vacancy within our FBO Department.
Candidate Profile:
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Education/Qualification |
Degree in hospitality or similar |
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Work Experience (length/type) |
Minimum 2 years of experience in Hospitality |
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Background (Industry, etc.) |
Hospitality background. Aviation background is advantageous. |
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Languages |
Fluency in written and spoken English. Additional Languages Advantageous ( Arabic, Russian or French) . |
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IT |
Microsoft Office literate |
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Character profile |
- Professional - Trustworthy - Ability to multi task in a fast-paced work environment - Ability to work under time constraints - Friendly, calm and polite under different situations - Patient, tolerant and with a positive approach - Team player / works well without supervision - Strong problem-solving skills - Excellent Oral Communication Skills |
Job Description:
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Responsibilities : |
- Responsible for facilitating the arrival and departure of aircraft and their passengers - Coordinate aircraft servicing in an efficient and timely manner - Render personal service to VVIP passengers/guests in the FBO - Work closely with Customer Service Supervisor to ensure an efficient and professional service is delivered - Prepare and present crew flight briefs - Facilitate comfort of passengers/guests and create harmonious atmosphere - Greet and welcome passengers/guests to FBO - Answers questions and advise passengers/guests concerning flight schedules; hotels; arrival or departure time etc if required - Assist with tasks such as loading luggage on/off aircraft and vehicles - Guide and escort passengers/guests to/from designated aircraft - Expedite transfer of passengers/guests between aircraft and FBO/limousine service - Inform passengers/guests upon request, concerning schedules and travel itineraries - Inform passengers/guests of FBO facilities i.e. rest room; snack bar etc to promote comfort and well being of passengers - Process handling files accurately and in a timely manner |
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Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved. |
These duties are indicative of the role and are not exhaustive and may change to meet the Companies Business Objectives from time to time as required by your Manager.